Cancellation Policy

Effective Date: 04/09/2026

At ZenvyraFun, we understand that circumstances can change. We strive to make the cancellation process as smooth as possible while respecting our swift dispatch and strict hygiene protocols.

1Order Cancellation Window

Allowed

Before Shipment

You can cancel your order free of charge anytime before it has been shipped from our fulfillment center. To request a cancellation, please contact our customer support team immediately via email or WhatsApp with your Order ID.

Not Allowed

After Shipment

Once an order has been packed, handed over to our delivery partners, or dispatched, it cannot be cancelled.

2Refunds for Cancelled Orders

If your order is successfully cancelled before shipment, a full refund will be processed back to your original payment method.

Refunds typically reflect in your account within 5 to 7 business days, depending on your bank or payment gateway provider.

3Important Note on Refused Deliveries

If a package is refused at the doorstep without a valid reason, or if delivery fails due to an incorrect/incomplete address provided by the customer, a return shipping fee may be deducted from any applicable refund.